Optus12 followers85 jobs

Cloud and CaaS Technical Specialist

SeniorFull-timeOfficeSydney NSW, AustraliaPosted 7 months agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

The job is about being a Cloud and CaaS Technical Specialist at Optus, where you will play a crucial role in maintaining the performance and availability of the Optus Network. This position is vital for ensuring service reliability and enhancing customer experience. The team thrives on collaboration, mentorship, and continuous improvement, working together to drive network strategy and operational excellence.

Meet the team

About the company

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You'll be responsible for

⚙️

Supporting incident and problem management

Rapidly resolving complex faults raised from Managed Services and Service Assurance Managers, performing root cause analysis, and coordinating with vendors to implement permanent fixes.
📈

Driving network reliability

Improving fault rates and service quality across the transport network to protect revenue and enhance customer experience.
🚀

Participating in strategic network evolution

Supporting network expansion and upgrades, recommending design improvements, and guiding stakeholders on architecture standards for new technologies and services.

Key criteria

☁️

Cloud and virtualisation expertise

Extensive hands-on experience with Cloud Infrastructure and CaaS technologies.

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🔧

Incident and problem management experience

Demonstrated ability to resolve complex faults and perform root cause analysis.

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📊

Technical reporting skills

Experience providing insights into performance metrics and SLAs.

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5 criteria for this job
Cloud and virtualisation expertise
Extensive hands-on experience with Cloud Infrastructure and CaaS technologies.

View

Incident and problem management experience
Demonstrated ability to resolve complex faults and perform root cause analysis.

View

Technical reporting skills
Experience providing insights into performance metrics and SLAs.

View

Vendor management capability
Proven ability to manage technology vendors and deliver projects on time.

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Stakeholder influence and communication
Outstanding skills in presenting ideas and responding to changing circumstances.

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