About the job
This job is about being a Cloud and CaaS Technical Specialist at Optus, where you will play a crucial role in maintaining the performance and availability of the Optus Network. Your contributions will ensure service reliability and enhance customer experiences. The team thrives on collaboration, mentorship, and continuous improvement, all while working in a vibrant and supportive environment.
You'll be responsible for
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Supporting incident and problem management
Rapidly resolving complex faults raised from Managed Services and coordinating with vendors for permanent fixes.📈
Driving network reliability
Improving fault rates and service quality across the transport network to enhance customer experience.🌐
Participating in strategic network evolution
Supporting network expansion and upgrades while recommending design improvements and guiding stakeholders.Key criteria
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Cloud and virtualisation expertise
Extensive hands-on experience with Cloud Infrastructure and virtualised technologies.View
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Incident and problem management skills
Demonstrated ability to resolve complex faults and perform root cause analysis.View
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Technical reporting and insights
Experience providing service reporting and performance metrics analysis.View
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