Optus11 followers85 jobs

Cloud and CaaS Technical Specialist

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaPosted 4 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

This job is about being a Cloud and CaaS Technical Specialist at Optus, where you will play a crucial role in maintaining the performance and availability of the Optus Network. Your contributions will ensure service reliability and enhance customer experiences. The team thrives on collaboration, mentorship, and continuous improvement, all while working in a vibrant and supportive environment.

Meet the team

About the company

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You'll be responsible for

⚙️

Supporting incident and problem management

Rapidly resolving complex faults raised from Managed Services and coordinating with vendors for permanent fixes.
📈

Driving network reliability

Improving fault rates and service quality across the transport network to enhance customer experience.
🌐

Participating in strategic network evolution

Supporting network expansion and upgrades while recommending design improvements and guiding stakeholders.

Key criteria

☁️

Cloud and virtualisation expertise

Extensive hands-on experience with Cloud Infrastructure and virtualised technologies.

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🔧

Incident and problem management skills

Demonstrated ability to resolve complex faults and perform root cause analysis.

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📊

Technical reporting and insights

Experience providing service reporting and performance metrics analysis.

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Think you're a good fit?See what the hiring team are looking for

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5 criteria for this job
Cloud and virtualisation expertise
Extensive hands-on experience with Cloud Infrastructure and virtualised technologies.

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Incident and problem management skills
Demonstrated ability to resolve complex faults and perform root cause analysis.

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Technical reporting and insights
Experience providing service reporting and performance metrics analysis.

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Vendor management experience
Proven ability to manage technology vendors and deliver projects effectively.

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Stakeholder engagement skills
Outstanding skills in presenting ideas and influencing diverse stakeholders.

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