Google
SeniorFull-timeOfficeSydney NSW, AustraliaInformation technologyTechnical supportCloud and network engineeringPosted 1 month ago
View your fit0 of 9 criteria met
About the job
The job is about being a Cloud and CaaS Technical Specialist at Optus, where you will play a crucial role in maintaining the performance and availability of the Optus Network. This position is vital for ensuring service reliability and enhancing customer experience. The team thrives on collaboration, mentorship, and continuous improvement, working together to drive network strategy and operational excellence.
You'll be responsible for
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Supporting incident and problem management
Rapidly resolving complex faults raised from Managed Services and Service Assurance Managers, performing root cause analysis, and coordinating with vendors to implement permanent fixes.📈
Driving network reliability
Improving fault rates and service quality across the transport network to protect revenue and enhance customer experience.🚀
Participating in strategic network evolution
Supporting network expansion and upgrades, recommending design improvements, and guiding stakeholders on architecture standards for new technologies and services.What we're looking for
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Cloud infrastructure expertise
Extensive hands-on experience with Cloud Infrastructure and CaaS technologies.View fit
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Service operations experience
Demonstrated experience in Service Operations and managing technology vendors.View fit
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Performance metrics analysis
Ability to provide insights into performance metrics and SLAs.View fit
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