About the job
Join the Early Customer Engagement team at Bankwest, where you will play a vital role in helping customers manage their financial commitments. This job is all about making meaningful connections and providing support to those in need, ensuring they feel valued and understood. The team thrives on collaboration and is dedicated to achieving positive outcomes for customers while fostering a supportive work environment.
You'll be responsible for
📞
Making and receiving calls
Engaging with Bankwest customers who have fallen behind on payments to understand their situations.🌟
Providing excellent service
Delivering outstanding customer service while discussing repayment solutions.✅
Achieving positive outcomes
Working towards solutions that benefit both the customer and Bankwest.Key criteria
🗣️
Strong communication skills
Proven ability to communicate effectively with diverse customers.View
🤝
Negotiation experience
Demonstrated experience negotiating repayment solutions with customers.View
💪
Emotional resilience
Experience managing challenging conversations with distressed customers.View
