Collections Officer
About the job
The Collections Officer position at Northrop Consulting Engineers offers an exciting opportunity to join a friendly and inclusive Finance Operations Team. This job plays a vital role in managing accounts receivable and ensuring a positive customer service experience. Northrop values collaboration and flexibility, creating an environment where everyone can thrive both professionally and personally.
You'll be responsible for
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Managing aged debt
Taking ownership of a complex ledger and proactively managing the reduction in aged debt.📞
Client communication
Generating a high volume of daily outbound calls and emails to clients in line with agreed schedules and procedures.💬
Resolving inquiries
Serving as the first point of contact for Accounts Receivable inquiries, actively listening to and triaging client concerns.Key criteria
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Accounts Receivable experience
Proven experience in a complex Accounts Receivable environment.View
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Attention to detail
High level of accuracy in data entry and record maintenance.View
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Stakeholder management skills
Effective collaboration and communication with clients and internal teams.View
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