Customer Assist Officer (Collections)
About the job
The Customer Assist Officer at People First Bank plays a vital role in supporting customers who may be facing financial difficulties. This position is all about working collaboratively to find suitable solutions that help bring accounts back up to date, ensuring the best outcomes for both customers and the business. The team thrives on a culture of support, flexibility, and continuous improvement, making it a fantastic place to grow and make a real difference.
You'll be responsible for
📜
Interpreting legislative requirements
Interpreting and demonstrating an understanding of legislative requirements while operating within required guidelines and risk appetite.💬
Negotiating payment arrangements
Negotiating payment arrangements that consider customers’ ongoing living expenses and ensuring they are sustainable.📝
Processing hardship applications
Effectively explaining and processing hardship applications to support members in financial difficulty.Key criteria
💼
Experience in collections or hardship
Demonstrated experience in collections or hardship support within banking.View
🗣️
Strong communication skills
Proven ability to communicate effectively with diverse stakeholders.View
🤝
Member-first focus
Demonstrated commitment to prioritizing customer needs and satisfaction.View
View more
