JuniorMid levelFull-timeOfficeMermaid Waters QLD 4218, AustraliaPeople and cultureCustomer servicePosted 17 hours ago
About the job
This job is all about providing exceptional customer service as a Customer Service Officer at BOQ Group. You'll play a vital role in helping customers explore their financial needs while being part of a dynamic team that values collaboration and personal growth. The environment is supportive, and there's a strong emphasis on career development in the banking industry.
You'll be responsible for
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Providing exceptional customer service
Acting as the first point of contact in the Branch and delivering outstanding service to customers.💬
Conducting needs-based conversations
Engaging with customers to understand their financial needs and exploring opportunities in personal banking and lending.💻
Educating customers on digital banking solutions
Helping customers navigate and utilize digital banking tools effectively.Key criteria
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Exceptional communication skills
Demonstrated ability to engage and connect with customers effectively.View
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Relationship building experience
Proven experience fostering strong relationships with diverse customers.View
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Customer service background
Experience in delivering outstanding service in a customer-focused environment.View
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