Customer Service Officer
About the job
The Customer Service Officer position at Bendigo Bank is all about making a difference in customers' lives by helping them achieve their banking goals. This role is vital for delivering exceptional service and fostering community connections. The team values collaboration, lifelong learning, and creating a positive impact, making it a great fit for those looking to grow in a supportive environment.
You'll be responsible for
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Exploring customer needs
Engaging in in-depth conversations to help customers achieve their financial goals.💡
Supporting digital literacy
Assisting customers with their digital literacy and online banking needs as offerings innovate.👥
Being the face of the branch
Processing transactions, handling cash, and assisting with queries while prioritizing risk considerations.Key criteria
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Customer service experience
Demonstrated experience in a customer service environment achieving targets.View
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Attention to detail
Strong focus on secure and accurate transactions with a risk mindset.View
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Communication skills
Confidence in face-to-face and phone interactions with customers.View
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