Bendigo Bank2 followers73 jobs

Customer Service Officer | Community Bank Ettalong Beach | NSW

JuniorFull-timeOfficeCentral Coast Council, NSW, AustraliaBusiness operationsPeople and cultureCustomer servicePosted 2 months ago
Pending fitX of Y criteria met

About the job

As a Customer Service Officer at Bendigo Bank, you will be at the forefront of service delivery, empowering customers to achieve their banking goals. This dynamic job allows you to make a meaningful impact in people's lives while working in a supportive and collaborative environment. The team values lifelong learning and community engagement, ensuring that your journey here is both fulfilling and fun.

You'll be responsible for

🛍️

Assisting customers

Helping customers with transactions, educating them about online platforms, and recommending products and services that best suit their needs.
🔍

Exploring customer needs

Engaging in in-depth conversations to help customers achieve their financial goals and collaborating with different specialists within the branch.
🌐

Supporting digital literacy

Supporting customers with their digital literacy and online banking needs as we continue to innovate our offerings.

Key criteria

💼

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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🔍

Attention to detail

Strong focus on secure and accurate transaction processing.

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🗣️

Communication skills

Confidence in engaging with customers face-to-face and over the phone.

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Meet the team

Think you're a good fit?See what the hiring team are looking for

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Attention to detail
Strong focus on secure and accurate transaction processing.

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Communication skills
Confidence in engaging with customers face-to-face and over the phone.

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Collaboration mindset
Proven ability to work effectively within a team environment.

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Banking knowledge (preferred)
Experience in the banking and finance industry is a plus.

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