Bendigo Bank2 followers73 jobs

Customer Service Officer | Community Bank Canning Vale | WA

JuniorFull-timeOfficeCanning, WA, AustraliaPeople and cultureCustomer servicePosted 2 months ago
Pending fitX of Y criteria met

About the job

The Customer Service Officer position at Bendigo Bank is all about empowering individuals to help customers achieve their banking goals. This dynamic job not only allows for personal growth through on-the-job training but also emphasizes the importance of community engagement. The team thrives on collaboration and is dedicated to making a positive impact in the lives of customers and the community.

You'll be responsible for

🔍

Exploring customer needs

Engaging in in-depth conversations to help customers achieve their financial goals.
💻

Supporting digital literacy

Assisting customers with their digital literacy and online banking needs as offerings innovate.
🏦

Being the face of the branch

Processing transactions, handling cash, investigating queries, and assisting with paperwork while keeping risk considerations in mind.

Key criteria

💼

Customer service experience

Demonstrated experience in a customer service environment achieving targets.

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🔍

Attention to detail

Strong focus on secure and accurate transactions with a risk mindset.

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🗣️

Communication skills

Confidence in face-to-face and phone interactions with customers.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in a customer service environment achieving targets.

View

Attention to detail
Strong focus on secure and accurate transactions with a risk mindset.

View

Communication skills
Confidence in face-to-face and phone interactions with customers.

View

Collaboration mindset
Drive for teamwork and achieving shared goals.

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Banking knowledge (optional)
Experience in the banking and finance industry is a plus.

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