Customer Service Officer | Community Bank Canning Vale | WA
About the job
The Customer Service Officer position at Bendigo Bank is all about empowering individuals to help customers achieve their banking goals. This dynamic job not only allows for personal growth through on-the-job training but also emphasizes the importance of community engagement. The team thrives on collaboration and is dedicated to making a positive impact in the lives of customers and the community.
You'll be responsible for
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Exploring customer needs
Engaging in in-depth conversations to help customers achieve their financial goals.š»
Supporting digital literacy
Assisting customers with their digital literacy and online banking needs as offerings innovate.š¦
Being the face of the branch
Processing transactions, handling cash, investigating queries, and assisting with paperwork while keeping risk considerations in mind.Key criteria
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Customer service experience
Demonstrated experience in a customer service environment achieving targets.View
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Attention to detail
Strong focus on secure and accurate transactions with a risk mindset.View
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Communication skills
Confidence in face-to-face and phone interactions with customers.View
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