Customer Service Officer | Community Bank Narre Warren South | VIC
About the job
The Customer Service Officer position at Bendigo Bank is all about making a difference in people's lives by helping them achieve their banking goals. This dynamic job offers the opportunity to connect with customers, support their digital needs, and be a vital part of the community. The team thrives on collaboration, continuous learning, and creating a positive impact together.
You'll be responsible for
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Exploring customer needs
Exploring customersā needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch.š
Supporting digital literacy
Keeping up with constant change. Youāll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings.š„
Being the face of the branch
Become our customerās go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront.Key criteria
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Customer service experience
Demonstrated experience in a customer service environment with target achievement.View
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Attention to detail
Strong focus on secure and accurate transactions with a risk mindset.View
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Communication skills
Confidence in face-to-face and phone interactions with customers.View
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