Bendigo Bank5 followers82 jobs

Customer Service Officer | Lancefield Community Bank | VIC

JuniorFull-timeOfficeLancefield VIC 3435, AustraliaBusiness operationsPeople and cultureCustomer servicePosted 5 months ago
Think you're a good fit?See what the hiring team are looking for

About the job

The Customer Service Officer position at Bendigo Bank is all about making a difference in customers' lives by helping them achieve their banking goals. This dynamic job allows you to explore customer needs, support digital literacy, and be the friendly face of the branch. Join a team that values community engagement and lifelong learning, while enjoying a supportive and flexible work environment.

You'll be responsible for

💬

Exploring customer needs

Engaging in in-depth conversations to help customers achieve their financial goals.
🌐

Supporting digital literacy

Assisting customers with their online banking needs as offerings continue to innovate.
👤

Being the face of the branch

Processing transactions, handling cash, and assisting with queries while prioritizing risk considerations.

Key criteria

💼

Customer service experience

Demonstrated experience in a customer service environment achieving targets.

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🔍

Attention to detail

Strong focus on secure and accurate transactions with a risk mindset.

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🗣️

Communication skills

Confidence in face-to-face and phone interactions with customers.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in a customer service environment achieving targets.

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Attention to detail
Strong focus on secure and accurate transactions with a risk mindset.

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Communication skills
Confidence in face-to-face and phone interactions with customers.

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Teamwork ability
Proven knack for collaboration and achieving goals with teammates.

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Banking knowledge (preferred)
Experience in the banking and finance industry is a plus.

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