Bendigo Bank2 followers73 jobs

Customer Service Officer (part time) | Community Bank Mundaring | WA

JuniorPart-timeOfficeMundaring WA 6073, AustraliaPeople and cultureCustomer servicePosted 2 months ago
Pending fitX of Y criteria met

About the job

The job as a Customer Service Officer at Bendigo Bank is all about putting you in the driver's seat of service delivery. This position allows you to make a real difference in customers' lives by helping them achieve their banking goals. The team thrives on collaboration and continuous learning, ensuring that everyone feels valued and supported in their journey.

You'll be responsible for

💳

Assisting customers

Helping customers with transactions, educating them about online platforms, and recommending products and services that best suit their needs.
🔍

Exploring customer needs

Engaging in in-depth conversations to help customers achieve their financial goals and collaborating with different specialists within the branch.
🌐

Supporting digital literacy

Supporting customers with their digital literacy and online banking needs as we continue to innovate our offerings.

Key criteria

💼

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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🔍

Attention to detail

Strong focus on secure and accurate transaction processing.

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🗣️

Communication skills

Confidence in engaging with customers face-to-face and over the phone.

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Meet the team

About the company

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Attention to detail
Strong focus on secure and accurate transaction processing.

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Communication skills
Confidence in engaging with customers face-to-face and over the phone.

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Collaboration mindset
Proven ability to work effectively within a team environment.

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Banking knowledge (optional)
Experience in the banking and finance industry is a plus.

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