Collections Officer
About the job
This job is about joining a high-performing team in the Collections Department at Nissan Financial Services. You will play a vital role in supporting customers through various stages of delinquency, ensuring they receive timely and effective solutions. The team thrives on delivering service excellence and values a diverse and inclusive workplace where everyone can reach their full potential.
You'll be responsible for
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Driving first call resolution
Offering customers solutions to meet their financial obligations effectively.📜
Adhering to guidelines
Following Collections, Debt, and Consumer Protection guidelines to ensure compliance.🎯
Contributing to department targets
Working on complex collection accounts and proposing effective solutions.Key criteria
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Customer service focus
Demonstrated experience providing exceptional customer service in fast-paced environments.View
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Strong communication skills
Proven ability to communicate effectively across various channels.View
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Debt collection experience
Experience managing complex collection accounts in financial services or utilities.View
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