Commonwealth Bank100 followers156 jobs

CommSec Customer Specialist Sydney

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 3 days agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

This job is all about providing exceptional customer service in a vibrant team environment. You will play a crucial role in assisting customers with their Equities Account inquiries, ensuring they feel supported and valued. The team thrives on collaboration and problem-solving, creating a positive atmosphere where everyone can flourish.

Meet the team

About the company

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You'll be responsible for

📞

Assisting customers

Warmly and efficiently assisting customers over the phone with their Equities Account inquiries, being the first point of contact for many.
❤️

Building relationships

Connecting with customers to build trust and rapport through meaningful conversations.
💡

Providing solutions

Using problem-solving skills to deliver thoughtful and effective solutions that foster positive outcomes.

Key criteria

📞

Customer service experience

Demonstrated experience assisting customers over the phone.

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💬

Communication skills

Proven ability to build rapport through meaningful conversations.

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🧩

Problem-solving skills

Experience identifying customer concerns and delivering effective solutions.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience assisting customers over the phone.

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Communication skills
Proven ability to build rapport through meaningful conversations.

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Problem-solving skills
Experience identifying customer concerns and delivering effective solutions.

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Interest in financial services
Genuine curiosity about equity markets and financial products.

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Additional language skills
Fluency in Mandarin and/or Cantonese is highly valued.

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A meaningful career starts with a match

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