Commonwealth Bank100 followers167 jobs

Commsec Team Leader Inbound Support Sydney

Mid levelSeniorFull-timeHybridSydney NSW, AustraliaPosted 1 day agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

As a Team Leader in the CommSec Contact Centre, you will play a pivotal role in shaping a high-performing team dedicated to providing exceptional customer service. Your leadership will foster trust and confidence among customers, making CommSec the go-to choice for investors. Collaboration with your Contact Centre Manager and peers will be key as you work together to enhance customer experiences and drive self-service initiatives.

Meet the team

About the company

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You'll be responsible for

🌟

Developing team culture

Be responsible for developing a team culture that demands the highest standards of excellence and continually promotes simplicity.
🤝

Delivering quality service

Ensure successful delivery of quality service to customers and business partners (internal & external).
🏆

Coaching team performance

Coach your team to ensure they are able to meet and exceed their performance targets.

Key criteria

👥

Team management experience

Proven experience managing and coaching teams in a contact centre.

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📊

Understanding of contact centre metrics

Knowledge of traditional metrics for measuring contact centre performance.

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🧠

Analytical thinking skills

Demonstrated ability to use data for informed decision-making.

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Team management experience
Proven experience managing and coaching teams in a contact centre.

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Understanding of contact centre metrics
Knowledge of traditional metrics for measuring contact centre performance.

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Analytical thinking skills
Demonstrated ability to use data for informed decision-making.

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Deadline management
Experience achieving deadlines and prioritising tasks effectively.

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RG146 certification
Possession of RG146 certification for financial services.

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A meaningful career starts with a match

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