Datacom11 followers58 jobs

Desktop Support Engineer - Sydney

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

Working as a Desktop Support Engineer at Datacom means connecting people and technology to solve challenges and create opportunities. This job is vital for ensuring that customers receive tailored maintenance services and support, enhancing their experience with technology. The team thrives in a dynamic and agile environment, valuing contributions and promoting autonomy.

Meet the team

About the company

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You'll be responsible for

🔧

Providing technical support

Delivering exceptional technical support to customers in a fast-paced environment.
🖥️

Assisting new users

Helping new users with their IT hardware collection and setup.
🏗️

Maintaining customer infrastructure

Proactively managing and maintaining customer infrastructure as directed.

Key criteria

💻

Technical support experience

Demonstrated experience providing technical support in fast-paced environments.

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📞

Customer service excellence

Proven ability to deliver exceptional customer service in end user support.

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🖥️

Knowledge of IT hardware

Sound knowledge of laptops, desktops, printers, and audio-visual equipment.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Technical support experience
Demonstrated experience providing technical support in fast-paced environments.

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Customer service excellence
Proven ability to deliver exceptional customer service in end user support.

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Knowledge of IT hardware
Sound knowledge of laptops, desktops, printers, and audio-visual equipment.

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Communication skills
Excellent verbal and written communication skills for technical information.

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Time management skills
Ability to prioritise tasks to meet service level agreements.

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