About the job
Working as a Desktop Support Engineer at Datacom means connecting people and technology to solve challenges and create opportunities. This job is vital for ensuring that customers receive tailored maintenance services and support, enhancing their experience with technology. The team thrives in a dynamic and agile environment, valuing contributions and promoting autonomy.
You'll be responsible for
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Providing technical support
Delivering exceptional technical support to customers in a fast-paced environment.🖥️
Assisting new users
Helping new users with their IT hardware collection and setup.🏗️
Maintaining customer infrastructure
Proactively managing and maintaining customer infrastructure as directed.Key criteria
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Technical support experience
Demonstrated experience providing technical support in fast-paced environments.View
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Customer service excellence
Proven ability to deliver exceptional customer service in end user support.View
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Knowledge of IT hardware
Sound knowledge of laptops, desktops, printers, and audio-visual equipment.View
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