Flying Bark Productions5 followers11 jobs

Desktop Support Engineer

JuniorMid levelFull-timeHybridAlexandria NSW 2015, AustraliaPosted 4 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

Flying Bark Productions is a dynamic and innovative animation studio that thrives on pushing the boundaries of character animation and storytelling. As a Desktop Support Engineer, you will play a crucial role in providing user helpdesk support and maintaining production desktop systems, ensuring that helpdesk requests are addressed promptly. The team values collaboration and creativity, working together to support exciting projects like Avatar: The Last Airbender and Netflix's Ghostbusters animated series.

You'll be responsible for

🛠️

Providing user support

Addressing helpdesk requests in a timely manner and troubleshooting hardware and software issues.
👥

Managing user accounts

Onboarding and offboarding users, ensuring proper access rights and record keeping.
🔍

Participating in technical research

Collaborating with the IT team to identify deficiencies and implement improvements.

Key criteria

💻

Desktop support experience

Proven experience providing desktop support for macOS in a professional environment.

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🔧

Apple hardware knowledge

Strong understanding of Apple hardware and common peripherals.

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🛠️

VFX software support

Experience supporting creative software like Nuke and Maya on macOS.

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5 criteria for this job
Desktop support experience
Proven experience providing desktop support for macOS in a professional environment.

View

Apple hardware knowledge
Strong understanding of Apple hardware and common peripherals.

View

VFX software support
Experience supporting creative software like Nuke and Maya on macOS.

View

Active Directory administration
Experience administering Active Directory and managing user accounts.

View

Networking fundamentals
Basic knowledge of TCP/IP and networking configuration.

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