About the job
This job is all about being a part of the AWS Region Services team, where you will contribute to building secure, scalable environments for sensitive workloads. Your work will have a significant impact on Australia’s digital future, as you help customers succeed with innovative cloud solutions. The team thrives on collaboration, continuous learning, and a commitment to operational excellence.
You'll be responsible for
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Applying advanced troubleshooting techniques
Providing unique solutions to customers' individual needs through advanced troubleshooting techniques.🤝
Interacting with engineers
Collaborating with engineers and partnering with other AWS teams to reproduce and resolve customer issues.📞
Driving customer communication
Managing customer communication during critical events to ensure transparency and support.Key criteria
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Australian citizenship and security clearance
Must be an Australian citizen with security clearance eligibility.View
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1+ years of technical support experience
Demonstrated experience in providing technical support solutions.View
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1+ years of Linux systems administration
Experience managing and troubleshooting Linux environments.View
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