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Support Engineer

JuniorMid levelFull-timeHybridSydney NSW, AustraliaCustomer service and supportInformation technologyPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

This job is all about being a part of the AWS Region Services team, where you will contribute to building secure, scalable environments for sensitive workloads. Your work will have a significant impact on Australia’s digital future, as you help customers succeed with innovative cloud solutions. The team thrives on collaboration, continuous learning, and a commitment to operational excellence.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

🔍

Applying advanced troubleshooting techniques

Providing unique solutions to customers' individual needs through advanced troubleshooting techniques.
🤝

Interacting with engineers

Collaborating with engineers and partnering with other AWS teams to reproduce and resolve customer issues.
📞

Driving customer communication

Managing customer communication during critical events to ensure transparency and support.

Key criteria

🇦🇺

Australian citizenship and security clearance

Must be an Australian citizen with security clearance eligibility.

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💻

1+ years of technical support experience

Demonstrated experience in providing technical support solutions.

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🐧

1+ years of Linux systems administration

Experience managing and troubleshooting Linux environments.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Australian citizenship and security clearance
Must be an Australian citizen with security clearance eligibility.

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1+ years of technical support experience
Demonstrated experience in providing technical support solutions.

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1+ years of Linux systems administration
Experience managing and troubleshooting Linux environments.

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Scripting experience
Proficient in modern programming languages for automation.

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Networking knowledge
Understanding of networking protocols like HTTP, DNS, and TCP/IP.

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