Customer Service Agent (full-time) | Sydney HQ
About the job
The job is about providing an exceptional online customer experience at Honey Birdette, a luxury lifestyle brand. As an Online Customer Experience Agent, you will play a vital role in guiding customers through their journey, ensuring they feel empowered and informed about their choices. The team thrives on collaboration and creativity, aiming to deliver a red carpet service that leaves a lasting impression.
You'll be responsible for
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Managing ticket requests
Handling customer inquiries through the Zendesk portal while maintaining high standards of service.📚
Educating customers
Guiding customers to discover products that meet their needs and enhance their experience.📞
Communicating with customers
Engaging with customers via online platforms, chat, telephone, and email to provide support.Key criteria
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Customer service experience
Minimum 2 years in retail or online customer service.View
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KPI achievement
Proven ability to meet and exceed set KPIs.View
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Zendesk proficiency
Experience managing ticket requests through Zendesk.View
View more
