Honey Birdette16 jobs

Customer Service Agent (full-time) | Sydney HQ

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 3 weeks agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The job is about providing an exceptional online customer experience at Honey Birdette, a luxury lifestyle brand. As an Online Customer Experience Agent, you will play a vital role in guiding customers through their journey, ensuring they feel empowered and informed about their choices. The team thrives on collaboration and creativity, aiming to deliver a red carpet service that leaves a lasting impression.

Meet the team

About the company

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You'll be responsible for

📩

Managing ticket requests

Handling customer inquiries through the Zendesk portal while maintaining high standards of service.
📚

Educating customers

Guiding customers to discover products that meet their needs and enhance their experience.
📞

Communicating with customers

Engaging with customers via online platforms, chat, telephone, and email to provide support.

Key criteria

💬

Customer service experience

Minimum 2 years in retail or online customer service.

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📊

KPI achievement

Proven ability to meet and exceed set KPIs.

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🖥️

Zendesk proficiency

Experience managing ticket requests through Zendesk.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Minimum 2 years in retail or online customer service.

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KPI achievement
Proven ability to meet and exceed set KPIs.

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Zendesk proficiency
Experience managing ticket requests through Zendesk.

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Communication skills
Demonstrated expertise in guiding and educating customers.

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Calm under pressure
Proven ability to deescalate situations effectively.

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