JB Hi-Fi88 followers87 jobs

Customer Service Team Leader

Mid levelFull-timeOfficeBelconnen, ACT, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Service Team Leader at The Good Guys plays a vital role in enhancing customer experiences and driving profitable sales growth. This job involves coordinating and supervising store operations while fostering a culture of teamwork and excellence. The team thrives in a fast-paced environment that values diversity, creativity, and continuous improvement.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

📚

Developing team knowledge

Develop the knowledge and capability of the operations team using the coaching model and development framework.
🗂️

Supervising administration processes

Supervise effective and efficient administration processes and systems, ensuring compliance with core policy and standard procedures.
📦

Managing multi-channel fulfilment

Manage multi-channel fulfilment in line with procedures, including online, commercial, and click & collect orders.

Key criteria

📊

Customer service experience

Demonstrated experience in customer service roles, enhancing customer satisfaction.

View

🛠️

Team leadership skills

Proven ability to lead and develop a team effectively.

View

📋

Compliance knowledge

Experience ensuring adherence to policies and safety regulations.

View

View more

A meaningful career starts with a match

Apply on JB Hi-Fi
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles, enhancing customer satisfaction.

View

Team leadership skills
Proven ability to lead and develop a team effectively.

View

Compliance knowledge
Experience ensuring adherence to policies and safety regulations.

View

Multi-channel fulfilment experience
Experience managing online and in-store order fulfilment processes.

View

Stakeholder relationship management
Proven ability to build effective relationships with stakeholders.

View

Similar jobs

View all
The Good Guys
The Good Guys
Customer Service Team LeaderTingalpa, QLD · Full-time
The Customer Service Team Leader at The Good Guys plays a vital role in enhancing customer experiences and driving profitable sales growth. This position involves coordinating and supervising store operations while fostering a positive team culture. The Good Guys values diversity, creativity, and teamwork, creating an exciting environment for everyone involved.
The Good Guys
The Good Guys
Customer Service Team LeaderHillvue, NSW · Full-time
The Customer Service Team Leader at The Good Guys plays a vital role in enhancing customer experiences and driving profitable sales growth. This job is all about leading a dynamic team, ensuring smooth operations, and fostering a culture of excellence. Collaboration and creativity are at the heart of how the team works, making it an exciting opportunity for those who thrive in a fast-paced environment.
Vinidex
Vinidex
Customer Service Team LeaderAdelaide, SA · Full-time
This job is about leading a dynamic Customer Service Team at Vinidex, where the focus is on delivering exceptional service while fostering a supportive and engaging work environment. The impact of this job is significant, as it contributes to the overall customer experience and supports the company's commitment to sustainability and innovation. The team thrives on collaboration, continuous improvement, and a passion for developing people.
Aliaxis APAC
Aliaxis APAC
Customer Service Team LeaderAdelaide, SA · Full-time
This job is about leading a dynamic Customer Service Team at Vinidex, part of the Aliaxis Group, where the focus is on delivering exceptional customer experiences. The impact of this role is significant, as it contributes to the company's commitment to sustainability and innovation in the industry. The team thrives in a supportive and engaging environment, where collaboration and continuous improvement are key.