About the job
The Customer Service Team Leader at The Good Guys plays a vital role in enhancing customer experiences and driving profitable sales growth. This job involves coordinating and supervising store operations while fostering a culture of teamwork and excellence. The team thrives in a fast-paced environment that values diversity, creativity, and continuous improvement.
You'll be responsible for
📚
Developing team knowledge
Develop the knowledge and capability of the operations team using the coaching model and development framework.🗂️
Supervising administration processes
Supervise effective and efficient administration processes and systems, ensuring compliance with core policy and standard procedures.📦
Managing multi-channel fulfilment
Manage multi-channel fulfilment in line with procedures, including online, commercial, and click & collect orders.Key criteria
📊
Customer service experience
Demonstrated experience in customer service roles, enhancing customer satisfaction.View
🛠️
Team leadership skills
Proven ability to lead and develop a team effectively.View
📋
Compliance knowledge
Experience ensuring adherence to policies and safety regulations.View
View more
