Customer Service Team Leader
Mid levelFull-timeOfficeHillvue NSW 2340, AustraliaPeople and cultureCustomer servicePosted 6 days ago
About the job
The Customer Service Team Leader at The Good Guys plays a vital role in enhancing customer experiences and driving profitable sales growth. This job is all about leading a dynamic team, ensuring smooth operations, and fostering a culture of excellence. Collaboration and creativity are at the heart of how the team works, making it an exciting opportunity for those who thrive in a fast-paced environment.
You'll be responsible for
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Developing team knowledge
Develop the knowledge and capability of the operations team using the coaching model and development framework.🗂️
Supervising administration processes
Supervise effective and efficient administration processes and systems, ensuring compliance with core policy and standard procedures.📦
Managing multi-channel fulfilment
Manage multi-channel fulfilment in line with procedures, including online, commercial and click & collect orders.Key criteria
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Customer service experience
Demonstrated experience in customer service roles, enhancing customer satisfaction.View
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Results-driven mindset
Proven ability to achieve sales targets and drive business growth.View
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Coaching and development skills
Experience developing team capabilities through effective coaching methods.View
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