The Good Guys4 followers160 jobs

Customer Service Team Leader

Mid levelFull-timeOfficeHillvue NSW 2340, AustraliaPeople and cultureCustomer servicePosted 4 weeks agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The Customer Service Team Leader at The Good Guys plays a vital role in enhancing customer experiences and driving profitable sales growth. This job is all about leading a dynamic team, ensuring smooth operations, and fostering a culture of excellence. Collaboration and creativity are at the heart of how the team works, making it an exciting opportunity for those who thrive in a fast-paced environment.

Meet the team

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📚

Developing team knowledge

Develop the knowledge and capability of the operations team using the coaching model and development framework.
🗂️

Supervising administration processes

Supervise effective and efficient administration processes and systems, ensuring compliance with core policy and standard procedures.
📦

Managing multi-channel fulfilment

Manage multi-channel fulfilment in line with procedures, including online, commercial and click & collect orders.

Key criteria

👥

Customer service experience

Demonstrated experience in customer service roles, enhancing customer satisfaction.

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📈

Results-driven mindset

Proven ability to achieve sales targets and drive business growth.

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🧑‍🏫

Coaching and development skills

Experience developing team capabilities through effective coaching methods.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles, enhancing customer satisfaction.

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Results-driven mindset
Proven ability to achieve sales targets and drive business growth.

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Coaching and development skills
Experience developing team capabilities through effective coaching methods.

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Multi-channel fulfilment knowledge
Understanding of managing online and in-store order processes.

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Stakeholder relationship management
Experience building effective relationships with internal and external partners.

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