Vinidex7 jobs

Customer Service Team Leader

Mid levelFull-timeOfficeAdelaide SA, AustraliaPosted 1 week agoVerified 2 weeks ago
Pending fitX of Y criteria met

About the job

This job is about leading a dynamic Customer Service Team at Vinidex, where the focus is on delivering exceptional service while fostering a supportive and engaging work environment. The impact of this job is significant, as it contributes to the overall customer experience and supports the company's commitment to sustainability and innovation. The team thrives on collaboration, continuous improvement, and a passion for developing people.

Meet the team

About the company

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You'll be responsible for

👩‍🏫

Leading a customer service team

Coaching and mentoring a team of 8 to ensure they deliver outstanding customer experiences.
📞

Managing customer escalations

Handling day-to-day escalations and investigating customer complaints to ensure resolution.
🤝

Building relationships

Creating and maintaining positive relationships with customers and team members to enhance collaboration.

Key criteria

👥

Customer service leadership experience

1-2 years leading a customer service team or similar role.

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🔧

Experience with ERP or CRM systems

Proven experience using SAP and/or Salesforce systems.

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🗣️

Strong communication skills

Demonstrated written and verbal communication abilities.

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A meaningful career starts with a match

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5 criteria for this job
Customer service leadership experience
1-2 years leading a customer service team or similar role.

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Experience with ERP or CRM systems
Proven experience using SAP and/or Salesforce systems.

View

Strong communication skills
Demonstrated written and verbal communication abilities.

View

Relationship-building skills
Experience building trust with customers and stakeholders.

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Problem-solving mindset
Proven ability to suggest efficiency improvements.

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