The Good Guys5 followers160 jobs

Customer Service Team Leader

Mid levelFull-timeOfficeTingalpa QLD, AustraliaPosted 4 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Service Team Leader at The Good Guys plays a vital role in enhancing customer experiences and driving profitable sales growth. This position involves coordinating and supervising store operations while fostering a positive team culture. The Good Guys values diversity, creativity, and teamwork, creating an exciting environment for everyone involved.

Meet the team

About the company

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You'll be responsible for

📚

Developing team knowledge and capability

Using the coaching model and development framework to enhance the skills of the operations team.
🗂️

Supervising administration processes

Ensuring effective and efficient administration processes comply with core policies and standard procedures.
📦

Managing multi-channel fulfilment

Overseeing procedures for online, commercial, and click & collect orders to ensure smooth operations.

Key criteria

👥

Customer service experience

Demonstrated experience in customer service roles, enhancing customer satisfaction.

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📈

Results-driven mindset

Proven ability to achieve sales targets and drive business growth.

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🧑‍🏫

Coaching and development skills

Experience developing team capabilities through effective coaching.

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A meaningful career starts with a match

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5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles, enhancing customer satisfaction.

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Results-driven mindset
Proven ability to achieve sales targets and drive business growth.

View

Coaching and development skills
Experience developing team capabilities through effective coaching.

View

Administrative compliance knowledge
Understanding of compliance and legislative requirements in retail operations.

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Stakeholder relationship management
Proven ability to build effective relationships with internal and external stakeholders.

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