Customer Service Team Leader
About the job
The Customer Service Team Leader at The Good Guys plays a vital role in enhancing customer experiences and driving profitable sales growth. This position involves coordinating and supervising store operations while fostering a positive team culture. The Good Guys values diversity, creativity, and teamwork, creating an exciting environment for everyone involved.
You'll be responsible for
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Developing team knowledge and capability
Using the coaching model and development framework to enhance the skills of the operations team.🗂️
Supervising administration processes
Ensuring effective and efficient administration processes comply with core policies and standard procedures.📦
Managing multi-channel fulfilment
Overseeing procedures for online, commercial, and click & collect orders to ensure smooth operations.Key criteria
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Customer service experience
Demonstrated experience in customer service roles, enhancing customer satisfaction.View
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Results-driven mindset
Proven ability to achieve sales targets and drive business growth.View
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Coaching and development skills
Experience developing team capabilities through effective coaching.View
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