JB Hi-Fi60 followers146 jobs

Customer Service Team Leader

Mid levelFull-timeOfficeTingalpa QLD, AustraliaPeople and cultureCustomer servicePosted 19 hours ago
Pending fitX of Y criteria met

About the job

The Customer Service Team Leader at The Good Guys plays a vital role in enhancing customer experiences and driving profitable sales growth. This position involves coordinating and supervising store operations while fostering a positive team culture. The Good Guys values diversity, creativity, and teamwork, creating an exciting environment for everyone involved.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📚

Developing team knowledge and capability

Using the coaching model and development framework to enhance the skills of the operations team.
🗂️

Supervising administration processes

Ensuring effective and efficient administration processes comply with core policies and standard procedures.
📦

Managing multi-channel fulfilment

Overseeing procedures for online, commercial, and click & collect orders to ensure smooth operations.

Key criteria

👥

Customer service experience

Demonstrated experience in customer service roles, enhancing customer satisfaction.

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📈

Results-driven mindset

Proven ability to achieve sales targets and drive business growth.

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🧑‍🏫

Coaching and development skills

Experience developing team capabilities through effective coaching.

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View more

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in customer service roles, enhancing customer satisfaction.

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Results-driven mindset
Proven ability to achieve sales targets and drive business growth.

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Coaching and development skills
Experience developing team capabilities through effective coaching.

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Administrative compliance knowledge
Understanding of compliance and legislative requirements in retail operations.

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Stakeholder relationship management
Proven ability to build effective relationships with internal and external stakeholders.

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A meaningful career starts with a match

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