Grill'd1 follower250 jobs

Customer Service Coordinator

JuniorMid levelFull-timeHybridCremorne VIC 3121, AustraliaPeople and cultureCustomer servicePosted 5 hours agoVerified 3 days ago
Pending fitX of Y criteria met

About the job

The Customer Service Coordinator job at Grill’d is all about being the voice of customers and enhancing their experiences. This role plays a vital part in supporting the growth and success of Grill’d by managing guest feedback and identifying trends that strengthen brand loyalty. The team thrives on collaboration, energy, and a solutions-focused mindset, making it a fun and impactful place to work.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

💪

Making an impact

Champion the customer experience by responding to guest feedback, resolving issues and ensuring every interaction reflects the Grill’d brand.
📊

Being the go-to expert

Manage customer service channels including Zendesk, Google Reviews and third-party platforms, while providing valuable insights on customer sentiment and behaviour.
🤝

Partnering across the business

Collaborate with restaurant teams and Support Office stakeholders to resolve customer concerns and improve guest experiences.

Key criteria

📞

Customer service expertise

Demonstrated experience in customer service or community management.

View

🤝

Relationship building skills

Proven ability to build trust and communicate effectively.

View

📊

Data analysis experience

Experience managing customer feedback channels and analyzing insights.

View

View more

A meaningful career starts with a match

View your fit

4 criteria for this job
Customer service expertise
Demonstrated experience in customer service or community management.

View

Relationship building skills
Proven ability to build trust and communicate effectively.

View

Data analysis experience
Experience managing customer feedback channels and analyzing insights.

View

Organisational skills
Strong planning skills to manage multiple priorities effectively.

View

Similar jobs

View all
UniLodge
UniLodge
Customer Service coordinatorMelbourne, VIC · Full-time
The Customer Service Coordinator job at UniLodge @ UoM offers an exciting opportunity to be part of a vibrant team dedicated to creating a positive living experience for students. This position is crucial in fostering a welcoming environment and ensuring resident safety and wellbeing. The team thrives on collaboration, engagement, and a shared commitment to delivering exceptional service.
NSW Department of Customer Service
NSW Department of Customer Service
Business CoordinatorAustralia · Full-time
The Business Coordinator position at Premier’s Department is an exciting opportunity to be at the heart of significant initiatives. This job plays a crucial role in supporting executive operations and fostering collaboration across government priorities. The team thrives in a dynamic environment, valuing strong relationships and a proactive approach to delivering high-quality administrative support.
BOQ Group
BOQ Group
Customer Service Officer - NerangNerang, QLD · Full-time
The Customer Service Officer position is an exciting opportunity for those passionate about customer service and looking to kickstart their career in banking. This job plays a vital role in providing exceptional service and support to customers, helping them navigate their financial needs. Join a dynamic team that values collaboration, inclusivity, and personal growth!
MYER
MYER
Customer Service ManagerMelbourne, VIC · Full-time
Join Flagship Myer Melbourne as a Customer Service Manager and be the driving force behind our customer service excellence! This pivotal job is all about leading large teams in a fast-paced, customer-focused environment, where your leadership will directly impact customer satisfaction and team performance. Collaborating closely with the Myer Melbourne leadership team, you will have fantastic opportunities for career progression and succession planning.