About the job
The Connections Subject Matter Expert (SME) at Jemena is a fantastic opportunity for someone passionate about delivering exceptional customer experiences in the energy sector. This job involves leading connection services, managing operational projects, and acting as a subject matter expert for customer inquiries. Jemena values collaboration and continuous improvement, creating a supportive environment where team members can thrive and make a meaningful impact.
You'll be responsible for
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Leading connection services delivery
Overseeing new connections, disconnections, meter activations, and alterations while ensuring compliance with regulations and customer expectations.đ
Driving operational projects
Owning and managing projects from scoping to implementation, collaborating with digital teams and stakeholders for impactful outcomes.đĄ
Acting as subject matter expert
Providing timely, empathetic resolutions for escalated customer and retailer inquiries, enhancing customer experience.Key criteria
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Energy industry experience
Proven understanding of the regulatory landscape in energy.View
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Customer service expertise
Demonstrated ability to provide empathetic, solutions-focused support.View
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Operational project management
Experience managing projects from discovery to delivery.View
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