About the job
This job is about being a Subject Matter Expert, delivering top-notch technical support to clients in the Australian Government. The impact of this role is significant, as it drives continuous improvement and innovation in field services practices. The team thrives on collaboration, innovation, and a commitment to exceptional customer care.
You'll be responsible for
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Leading technical support delivery
This job involves leading the delivery of high-quality technical support and services to clients within the Australian Government.🔍
Championing problem management
Identifying recurring issues, conducting root cause analysis, and implementing sustainable solutions to enhance service reliability and efficiency.👩🏫
Mentoring junior engineers
Providing expert guidance and mentoring to junior engineers, fostering a culture of innovation and continuous learning.Key criteria
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Deskside support experience
Proven experience in fault investigation and resolution.View
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Desktop and server support
Experience supporting both physical and virtual environments.View
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Network troubleshooting skills
Demonstrated skills in fault diagnostics and root cause analysis.View
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