Unisys4 followers53 jobs

Field Services SME(Subject Matter Expert)

Mid levelSeniorFull-timeHybridCanberra ACT, AustraliaProfessional servicesInformation technologyPosted 2 months ago
Think you're a good fit?See what the hiring team are looking for

About the job

This job is about being a Subject Matter Expert, delivering top-notch technical support to clients in the Australian Government. The impact of this role is significant, as it drives continuous improvement and innovation in field services practices. The team thrives on collaboration, innovation, and a commitment to exceptional customer care.

You'll be responsible for

📞

Leading technical support delivery

This job involves leading the delivery of high-quality technical support and services to clients within the Australian Government.
🔍

Championing problem management

Identifying recurring issues, conducting root cause analysis, and implementing sustainable solutions to enhance service reliability and efficiency.
👩‍🏫

Mentoring junior engineers

Providing expert guidance and mentoring to junior engineers, fostering a culture of innovation and continuous learning.

Key criteria

🔧

Deskside support experience

Proven experience in fault investigation and resolution.

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💻

Desktop and server support

Experience supporting both physical and virtual environments.

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🔍

Network troubleshooting skills

Demonstrated skills in fault diagnostics and root cause analysis.

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Meet the team

About the company

View your fit

5 criteria for this job
Deskside support experience
Proven experience in fault investigation and resolution.

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Desktop and server support
Experience supporting both physical and virtual environments.

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Network troubleshooting skills
Demonstrated skills in fault diagnostics and root cause analysis.

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NV1 Security Clearance
Mandatory clearance required for this job.

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Driver's License
Valid driver's license is essential for on-site support.

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