Peoplebank4 followers5 jobs

Contact Center Engineer

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 7 months agoVerified 6 hours ago
Pending fitX of Y criteria met

About the job

This job is about joining a high-profile Federal Government Contact Center operation in Sydney as a Contact Center Engineer. The opportunity allows individuals to deliver outstanding service while working with cutting-edge technology in a dynamic environment. The team values collaboration and inclusivity, making it a great fit for those who are passionate about making an impact.

Meet the team

About the company

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You'll be responsible for

🌟

Delivering outstanding service

Passionately delivering outstanding service in a high-profile Federal Government Contact Center operation.
💻

Working with cutting-edge technology

Excelling in a NOC-style environment and working with cutting-edge technology.
🤝

Collaborating with diverse teams

Collaborating with diverse teams to create an inclusive workplace.

Key criteria

🎓

Bachelor’s degree or equivalent experience

Possession of a degree in IT, Engineering, or relevant experience.

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🛠️

Expertise in technical environments

Proven experience in complex technical settings with strong problem-solving skills.

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📞

Knowledge of contact centre technologies

Deep understanding of contact centre or unified communications technologies.

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View more

A meaningful career starts with a match

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5 criteria for this job
Bachelor’s degree or equivalent experience
Possession of a degree in IT, Engineering, or relevant experience.

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Expertise in technical environments
Proven experience in complex technical settings with strong problem-solving skills.

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Knowledge of contact centre technologies
Deep understanding of contact centre or unified communications technologies.

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Proficiency in major contact centre platforms
Experience with platforms like NICE CXOne, Genesys, or Cisco.

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Australian citizenship and NV1 clearance eligibility
Eligibility for Federal Government NV1 security clearance required.

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