About the job
This job is about being the first point of contact for technical support within a dynamic Managed Services environment. The impact of this role is significant as it ensures a seamless technology experience for users, allowing them to focus on their core tasks. The team thrives on collaboration, continuous learning, and genuine support, creating an environment where everyone can grow and succeed.
You'll be responsible for
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Providing technical support
Delivering Level 1 and Level 2 technical support for desktops, laptops, and mobile devices.📊
Managing incidents
Managing incidents, requests, and service activities through ServiceNow.🤝
Building relationships
Building strong relationships with customer stakeholders and end users to enhance service delivery.Key criteria
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Level 1 and Level 2 IT support experience
Demonstrated experience in corporate or Managed Services environments.View
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Microsoft 365 administration skills
Strong experience managing user accounts and productivity services.View
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Hands-on experience with Microsoft Intune
Proven skills in endpoint management and device compliance.View
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