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End User Services Engineer NSW (Intune MDM)

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPosted 3 hours agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about delivering high-quality IT support in a fast-paced Managed Services environment. It plays a crucial role in ensuring customer satisfaction by providing responsive support across modern Microsoft technologies. The team values collaboration and continuous improvement, creating a supportive atmosphere for career growth.

You'll be responsible for

🔧

Delivering technical support

Delivering Level 1 and Level 2 technical support remotely and onsite to ensure seamless IT services.
🛠️

Managing incidents

Managing incidents and service requests through to resolution within agreed SLAs to maintain customer satisfaction.
🤗

Building relationships

Building trusted relationships with end users and stakeholders through exceptional customer service.

Key criteria

💻

Level 1 and Level 2 IT support experience

Proven experience providing IT support in a corporate environment.

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📊

Microsoft 365 administration knowledge

Strong understanding of Microsoft 365 for end-user support.

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📱

Intune endpoint management skills

Demonstrated experience with Intune for device management.

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5 criteria for this job
Level 1 and Level 2 IT support experience
Proven experience providing IT support in a corporate environment.

View

Microsoft 365 administration knowledge
Strong understanding of Microsoft 365 for end-user support.

View

Intune endpoint management skills
Demonstrated experience with Intune for device management.

View

Windows 11 troubleshooting experience
Hands-on experience with Windows 11 support and configuration.

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ServiceNow familiarity
Experience with ServiceNow or similar IT service management platforms.

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