Centorrino Technologies5 followers21 jobs

Service Desk Engineer - Audio Visual Specialist

JuniorMid levelFull-timeHybridAustraliaPosted 4 weeks agoVerified 11 hours ago
Pending fitX of Y criteria met

About the job

Join Centorrino Technologies as a Service Desk Engineer - Audio Visual and be part of a community that values innovation and inclusivity. This job is all about redefining the customer experience through exceptional support for Audio Visual technologies. The team thrives in a hybrid working environment, embracing collaboration and continuous growth, while celebrating achievements and fostering a culture of creativity.

You'll be responsible for

🛠️

Providing support

Providing Level 1 and Level 2 support for Audio Visual incidents and service requests across meeting rooms, boardrooms, and collaboration spaces.
🔍

Troubleshooting issues

Troubleshooting and resolving issues across AV systems, including audio, video, conferencing, control systems, displays, projectors, cameras, microphones, and room connectivity.
📚

Maintaining documentation

Maintaining accurate documentation, contributing to the knowledge base, and identifying opportunities to improve AV services.

Key criteria

🔧

Level 1 and Level 2 support experience

Proven experience providing support in enterprise AV environments.

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🎥

Hands-on AV technology experience

Experience supporting Microsoft Teams Rooms, Cisco Webex, and similar platforms.

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🛠️

Strong troubleshooting skills

Demonstrated ability to troubleshoot AV hardware and conferencing technologies.

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5 criteria for this job
Level 1 and Level 2 support experience
Proven experience providing support in enterprise AV environments.

View

Hands-on AV technology experience
Experience supporting Microsoft Teams Rooms, Cisco Webex, and similar platforms.

View

Strong troubleshooting skills
Demonstrated ability to troubleshoot AV hardware and conferencing technologies.

View

ITSM system experience
Experience using ITSM or ticketing systems in SLA-driven environments.

View

Basic networking knowledge
Understanding of TCP/IP, PoE, VLANs, and AV connectivity troubleshooting.

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