Centorrino Technologies5 followers31 jobs

Service Desk Engineer - Audio Visual Specialist

JuniorMid levelFull-timeHybridAustraliaPosted 2 hours agoVerified 14 hours ago
Pending fitX of Y criteria met

About the job

Join Centorrino Technologies as a Service Desk Engineer - Audio Visual and be part of a community that values innovation and inclusivity. This job is all about redefining the customer experience through exceptional support for Audio Visual technologies. The team thrives in a hybrid working environment, embracing collaboration and continuous growth, while celebrating achievements and fostering a culture of creativity.

You'll be responsible for

🛠️

Providing support

Providing Level 1 and Level 2 support for Audio Visual incidents and service requests across meeting rooms, boardrooms, and collaboration spaces.
🔍

Troubleshooting issues

Troubleshooting and resolving issues across AV systems, including audio, video, conferencing, control systems, displays, projectors, cameras, microphones, and room connectivity.
📚

Maintaining documentation

Maintaining accurate documentation, contributing to the knowledge base, and identifying opportunities to improve AV services.

Key criteria

🔧

Level 1 and Level 2 support experience

Proven experience providing support in enterprise AV environments.

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🎥

Hands-on AV technology experience

Experience supporting Microsoft Teams Rooms, Cisco Webex, and similar platforms.

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🛠️

Strong troubleshooting skills

Demonstrated ability to troubleshoot AV hardware and conferencing technologies.

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View more

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5 criteria for this job
Level 1 and Level 2 support experience
Proven experience providing support in enterprise AV environments.

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Hands-on AV technology experience
Experience supporting Microsoft Teams Rooms, Cisco Webex, and similar platforms.

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Strong troubleshooting skills
Demonstrated ability to troubleshoot AV hardware and conferencing technologies.

View

ITSM system experience
Experience using ITSM or ticketing systems in SLA-driven environments.

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Basic networking knowledge
Understanding of TCP/IP, PoE, VLANs, and AV connectivity troubleshooting.

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