Estia Health2 followers163 jobs

Service Desk Analyst_Full Time_Burnley VIC

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

Estia Health is on a mission to enrich lives and make a difference in aged care. As part of a vibrant community, you will provide essential technical support, ensuring that our systems run smoothly and our residents receive the best care possible. The team values collaboration and is dedicated to creating a supportive environment where everyone can thrive.

You'll be responsible for

🖥️

Providing technical support

Delivering technical support for desktops, laptops, software, phones, and peripheral equipment.
📋

Logging requests

Logging requests and incidents in the IT Service Management (ITSM) tool to maintain accurate records.
🚨

Identifying cyber-security incidents

Identifying cyber-security incidents and alerting necessary management teams as required.

Key criteria

💻

IT service desk experience

2+ years in a similar IT service desk role.

View

🔧

Technical troubleshooting skills

Demonstrated skills in diagnosing and resolving hardware/software issues.

View

🛡️

Cybersecurity awareness

Understanding of cybersecurity incidents and risk mitigation strategies.

View

View more

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2026
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
  • Categories
Apply on Estia Health
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

A meaningful career starts with a match

Get started

View your fit

5 criteria for this job
IT service desk experience
2+ years in a similar IT service desk role.

View

Technical troubleshooting skills
Demonstrated skills in diagnosing and resolving hardware/software issues.

View

Cybersecurity awareness
Understanding of cybersecurity incidents and risk mitigation strategies.

View

IT Service Management tool experience
Experience managing requests through an ITSM tool.

View

Effective communication skills
Strong verbal and written communication skills for user support.

View

Similar jobs

View all
Planit
Planit
Service Desk AnalystAdelaide, SA · Full-time
This job is an exciting opportunity for Service Desk Analysts to embark on a fulfilling career journey in our Managed Services Division. With a focus on learning and growth, team members will engage in hands-on training and certifications through our established Career Pathways Program. Collaboration and support from senior members create a vibrant work environment where everyone can thrive.
Lindsay Australia Ltd
Lindsay Australia Ltd
Service Desk EngineerHobart, TAS · Full-time
The Service Desk Engineer position is all about being the first point of contact for over 1,000 users across Australia, providing essential technical support. This job plays a crucial role in ensuring that the business remains connected and operational, especially in a fast-paced environment. The team thrives on collaboration, working closely with various IT departments to deliver outstanding service and support.
Leidos
Leidos
Service Desk AnalystCanberra, ACT · Full-time
The Service Desk Analyst at Leidos Australia plays a crucial role in providing Level 1 and Level 2 IT support within a mission-critical network monitoring environment. This position is all about ensuring timely incident resolution and service restoration while working collaboratively with technical support teams. The team values integrity, inclusion, and innovation, creating an environment where everyone contributes to meaningful outcomes.
KBR, Inc.
KBR, Inc.
Global Tier 1 Service Desk TechnicianBrisbane, QLD · Full-time
The Global Tier 1 Service Desk Technician at KBR is a vital position that serves as the first point of contact for end users in a global IT Service Desk. This job is all about providing exceptional technical support and ensuring that incidents and service requests are managed effectively. KBR values a collaborative and inclusive work environment where everyone can belong, connect, and grow together.