Estia Health1 follower214 jobs

Service Desk Analyst_Full Time_Burnley VIC

JuniorMid levelFull-timeOfficeMelbourne VIC, AustraliaPosted 1 week agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

Estia Health is on a mission to enrich lives and make a difference in aged care. As part of a vibrant community, you will provide essential technical support, ensuring that our systems run smoothly and our residents receive the best care possible. The team values collaboration and is dedicated to creating a supportive environment where everyone can thrive.

You'll be responsible for

🖥️

Providing technical support

Delivering technical support for desktops, laptops, software, phones, and peripheral equipment.
📋

Logging requests

Logging requests and incidents in the IT Service Management (ITSM) tool to maintain accurate records.
🚨

Identifying cyber-security incidents

Identifying cyber-security incidents and alerting necessary management teams as required.

Key criteria

💻

IT service desk experience

2+ years in a similar IT service desk role.

View

🔧

Technical troubleshooting skills

Demonstrated skills in diagnosing and resolving hardware/software issues.

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🛡️

Cybersecurity awareness

Understanding of cybersecurity incidents and risk mitigation strategies.

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View more

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5 criteria for this job
IT service desk experience
2+ years in a similar IT service desk role.

View

Technical troubleshooting skills
Demonstrated skills in diagnosing and resolving hardware/software issues.

View

Cybersecurity awareness
Understanding of cybersecurity incidents and risk mitigation strategies.

View

IT Service Management tool experience
Experience managing requests through an ITSM tool.

View

Effective communication skills
Strong verbal and written communication skills for user support.

View

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