Leidos
31 jobs

Service Desk Analyst

JuniorMid levelFull-timeHybridCanberra ACT, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The Service Desk Analyst at Leidos Australia plays a crucial role in providing Level 1 and Level 2 IT support within a mission-critical network monitoring environment. This position is all about ensuring timely incident resolution and service restoration while working collaboratively with technical support teams. The team values integrity, inclusion, and innovation, creating an environment where everyone contributes to meaningful outcomes.

You'll be responsible for

📋

Managing incidents and service requests

Managing incidents and service requests, including logging, categorisation, prioritisation, resolution, and customer communication within agreed service levels.
📈

Monitoring ICT infrastructure

Monitoring ICT infrastructure, network services, applications, and operational dashboards to identify service degradation, outages, and performance issues.
💬

Delivering customer support

Delivering responsive customer support, including troubleshooting assistance, onboarding support, account administration, and access management.

Key criteria

🛠️

Troubleshooting skills

Demonstrated troubleshooting skills across diverse ICT environments.

View

📞

Customer support experience

Experience delivering responsive support and effective communication with users.

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📊

Incident management experience

Proven experience managing incidents and service requests within SLAs.

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Meet the team

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3 criteria for this job
Troubleshooting skills
Demonstrated troubleshooting skills across diverse ICT environments.

View

Customer support experience
Experience delivering responsive support and effective communication with users.

View

Incident management experience
Proven experience managing incidents and service requests within SLAs.

View

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