About the job
The Service Desk Engineer position is all about being the first point of contact for over 1,000 users across Australia, providing essential technical support. This job plays a crucial role in ensuring that the business remains connected and operational, especially in a fast-paced environment. The team thrives on collaboration, working closely with various IT departments to deliver outstanding service and support.
You'll be responsible for
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Providing IT support
Delivering first and second-level IT support to users across Australia, ensuring effective incident management.⚙️
Managing incidents
Analysing, categorising, prioritising, and resolving incidents and service requests through the ITSM platform.📝
Maintaining documentation
Keeping accurate documentation and ticket updates within the ITSM system to ensure clarity and communication.Key criteria
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IT support experience
Proven experience providing first and second-level IT support.View
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Service Level Agreement (SLA) management
Demonstrated experience managing workloads against SLAs.View
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User account administration
Experience managing user accounts in Active Directory.View
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