Lindsay Australia Ltd2 followers59 jobs

Service Desk Engineer

JuniorMid levelFull-timeOfficeHobart TAS 7000, AustraliaPosted 3 hours agoVerified 3 days ago
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About the job

The Service Desk Engineer position is all about being the first point of contact for over 1,000 users across Australia, providing essential technical support. This job plays a crucial role in ensuring that the business remains connected and operational, especially in a fast-paced environment. The team thrives on collaboration, working closely with various IT departments to deliver outstanding service and support.

You'll be responsible for

📞

Providing IT support

Delivering first and second-level IT support to users across Australia, ensuring effective incident management.
⚙️

Managing incidents

Analysing, categorising, prioritising, and resolving incidents and service requests through the ITSM platform.
📝

Maintaining documentation

Keeping accurate documentation and ticket updates within the ITSM system to ensure clarity and communication.

Key criteria

🖥️

IT support experience

Proven experience providing first and second-level IT support.

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📊

Service Level Agreement (SLA) management

Demonstrated experience managing workloads against SLAs.

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🔑

User account administration

Experience managing user accounts in Active Directory.

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Meet the team

About the company

View your fit

5 criteria for this job
IT support experience
Proven experience providing first and second-level IT support.

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Service Level Agreement (SLA) management
Demonstrated experience managing workloads against SLAs.

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User account administration
Experience managing user accounts in Active Directory.

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Microsoft 365 knowledge
Strong knowledge of Microsoft 365 in a corporate environment.

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Troubleshooting skills
Proven troubleshooting skills for desktop and network issues.

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