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Contact Center Engineer

Mid levelFull-timeHybridMelbourne VIC, AustraliaPosted 8 months agoVerified 2 days ago
Pending fitX of Y criteria met

About the job

This job is about joining a high-profile Federal Government Contact Center operation in Sydney as a Contact Center Engineer. The opportunity allows individuals to deliver outstanding service while working with cutting-edge technology in a dynamic environment. The team values collaboration and inclusivity, making it a great fit for those who are passionate about making an impact.

You'll be responsible for

🌟

Delivering outstanding service

Passionately delivering outstanding service in a high-profile Federal Government Contact Center operation.
💻

Working with cutting-edge technology

Excelling in a NOC-style environment and working with cutting-edge technology.
🤝

Collaborating with diverse teams

Collaborating with diverse teams to create an inclusive workplace.

Key criteria

🎓

Bachelor’s degree or equivalent experience

Possession of a degree in IT, Engineering, or relevant experience.

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🛠️

Expertise in technical environments

Proven experience in complex technical settings with strong problem-solving skills.

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📞

Knowledge of contact centre technologies

Deep understanding of contact centre or unified communications technologies.

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View more

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5 criteria for this job
Bachelor’s degree or equivalent experience
Possession of a degree in IT, Engineering, or relevant experience.

View

Expertise in technical environments
Proven experience in complex technical settings with strong problem-solving skills.

View

Knowledge of contact centre technologies
Deep understanding of contact centre or unified communications technologies.

View

Proficiency in major contact centre platforms
Experience with platforms like NICE CXOne, Genesys, or Cisco.

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Australian citizenship and NV1 clearance eligibility
Eligibility for Federal Government NV1 security clearance required.

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