Contact Center Officer
About the job
Evoenergy is seeking a passionate, customer-driven professional to join their Contact Centre team in an exciting opportunity. This job plays a vital role in supporting the day-to-day operations of Evoenergy’s Contact Centre, ensuring outstanding service delivery to customers. The team values collaboration and efficiency, working together to handle a wide range of enquiries and requests with a friendly approach.
You'll be responsible for
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Delivering outstanding customer service
Providing accurate, friendly advice on service connections, network standards, new services, and general enquiries.📞
Supporting Contact Centre operations
Playing a key role in the smooth operation of Evoenergy’s Contact Centre, assisting customers and internal teams.📋
Managing customer requests
Handling customer-initiated works and service markings with accuracy, efficiency, and attention to detail.Key criteria
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Customer contact centre experience
Demonstrated experience managing customer interactions across various channels.View
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Commitment to customer service
Proven dedication to delivering exceptional service with empathy and professionalism.View
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Strong communication skills
Excellent verbal skills to engage clearly with diverse customers and stakeholders.View
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