Defence Housing Australia1 follower10 jobs

Contact Centre Consultant temporary employment register 2025-26

GraduateJuniorContractHybridHunter Region, NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

The job is about joining Defence Housing Australia (DHA) as a Contact Centre Consultant, where you will have the opportunity to make a meaningful impact in the lives of Defence members. This position is crucial for providing exceptional customer service and support, ensuring that the needs of Defence members are met with care and professionalism. The team values collaboration and is dedicated to creating a positive workplace culture.

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📝

Administering complex entitlements

As a Contact Centre Consultant, you will be responsible for the administration of complex entitlements for Defence members, coordination of tenancy services and management of lessor enquiries within articulated key performance expectations.
🤝

Communicating with stakeholders

You will communicate with a range of internal and external stakeholders to provide comprehensive advice, support and resolution of issues.
🛡️

Supporting Defence members

These positions play a critical role in DHA supporting Defence and their members and are an integral part of our operations.

Key criteria

📞

Customer service experience

Demonstrated experience providing exceptional customer service and delivering results.

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🗣️

Outstanding communication skills

Ability to provide information and advice to diverse stakeholders.

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📅

Work planning and prioritisation

Proven track record of planning work goals to meet KPIs.

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A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience providing exceptional customer service and delivering results.

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Outstanding communication skills
Ability to provide information and advice to diverse stakeholders.

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Work planning and prioritisation
Proven track record of planning work goals to meet KPIs.

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Organisational skills and attention to detail
Demonstrated sound judgment and meticulous attention to detail.

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Team collaboration and adaptability
Ability to adapt to change and work effectively as a team member.

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