Defence Housing Australia1 follower11 jobs

Contact Centre Consultant temporary employment register 2025-26

GraduateJuniorContractHybridHunter Region, NSW, AustraliaAdministrationCustomer service and supportPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

The job is about joining Defence Housing Australia (DHA) as a Contact Centre Consultant, where you will have the opportunity to make a meaningful impact in the lives of Defence members. This position is crucial for providing exceptional customer service and support, ensuring that the needs of Defence members are met with care and professionalism. The team values collaboration and is dedicated to creating a positive workplace culture.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms
Think you're a good fit?See what the hiring team are looking for

You'll be responsible for

📝

Administering complex entitlements

As a Contact Centre Consultant, you will be responsible for the administration of complex entitlements for Defence members, coordination of tenancy services and management of lessor enquiries within articulated key performance expectations.
🤝

Communicating with stakeholders

You will communicate with a range of internal and external stakeholders to provide comprehensive advice, support and resolution of issues.
🛡️

Supporting Defence members

These positions play a critical role in DHA supporting Defence and their members and are an integral part of our operations.

Key criteria

📞

Customer service experience

Demonstrated experience providing exceptional customer service and delivering results.

View

🗣️

Outstanding communication skills

Ability to provide information and advice to diverse stakeholders.

View

📅

Work planning and prioritisation

Proven track record of planning work goals to meet KPIs.

View

View more

A meaningful career starts with a match

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience providing exceptional customer service and delivering results.

View

Outstanding communication skills
Ability to provide information and advice to diverse stakeholders.

View

Work planning and prioritisation
Proven track record of planning work goals to meet KPIs.

View

Organisational skills and attention to detail
Demonstrated sound judgment and meticulous attention to detail.

View

Team collaboration and adaptability
Ability to adapt to change and work effectively as a team member.

View

Similar jobs

View all
Optus
Optus
Contact Centre Specialist - Network Operations CentreNSW · Full-time
Join Optus as a Contact Centre Specialist in the Network Operations Centre, where you will play a vital role in delivering exceptional managed services and technical support for Cloud Contact Centre technologies. This job is all about ensuring customer satisfaction and stability while working within a mature ITIL environment. The team thrives on collaboration, continuous improvement, and a commitment to providing an outstanding customer experience.
Defence Housing Australia
Defence Housing Australia
Property Manager temporary employment register 2025-26Australia · Contract
The Property Manager temporary employment register for 2025-26 is an exciting opportunity for individuals looking to support Australia's defence personnel and their families. By joining Defence Housing Australia (DHA), you will play a vital role in providing housing and related services, ensuring that Defence members have a comfortable place to call home. The team values collaboration and inclusivity, welcoming diverse individuals who are eager to make a positive impact in their communities.
icare NSW
icare NSW
Contact Services OfficerParramatta, NSW · Full-time
The Contact Services Officer position is all about delivering exceptional front line workers compensation solutions while partnering with external BPO teams. This job plays a crucial role in enhancing the customer experience and building a customer-centric reputation for icare. The team thrives in a dynamic environment where no two days are the same, and collaboration is key.
NSW Department of Customer Service
NSW Department of Customer Service
Contact Centre and Triage OfficerNSW · Full-time
The Contact Centre & Triage Officer position is a fantastic opportunity to be the first point of contact for individuals reaching out to the Independent Review Office (IRO). This role is crucial in providing empathetic support and guiding clients through their inquiries, ensuring they receive the right assistance. Join a supportive team that values continuous improvement and embraces flexible working arrangements.