Contact Centre Consultant temporary employment register 2025-26
About the job
The job is about joining Defence Housing Australia (DHA) as a Contact Centre Consultant, where you will have the opportunity to make a meaningful impact in the lives of Defence members. This position is crucial for providing exceptional customer service and support, ensuring that the needs of Defence members are met with care and professionalism. The team values collaboration and is dedicated to creating a positive workplace culture.
You'll be responsible for
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Administering complex entitlements
As a Contact Centre Consultant, you will be responsible for the administration of complex entitlements for Defence members, coordination of tenancy services and management of lessor enquiries within articulated key performance expectations.🤝
Communicating with stakeholders
You will communicate with a range of internal and external stakeholders to provide comprehensive advice, support and resolution of issues.🛡️
Supporting Defence members
These positions play a critical role in DHA supporting Defence and their members and are an integral part of our operations.Key criteria
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Customer service experience
Demonstrated experience providing exceptional customer service and delivering results.View
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Outstanding communication skills
Ability to provide information and advice to diverse stakeholders.View
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Work planning and prioritisation
Proven track record of planning work goals to meet KPIs.View
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