Macquarie Group26 followers39 jobs

​HR Shared Services Assistant (HR Contact Centre)

JuniorMid levelFull-timeOfficeAustraliaAdministrationPeople and culturePosted 1 week agoVerified 1 week ago
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About the job

This job is an exciting opportunity for someone with HR administration or Contact Centre experience to join the HR Shared Services Contact Centre team at Macquarie University. Focusing on delivering HR support services and resolving enquiries, this position plays a vital role in ensuring a smooth HR operation across the university. The team values collaboration, attention to detail, and a strong commitment to exceptional service, creating a supportive environment for all staff.

You'll be responsible for

🤝

Providing customer service

Delivering excellent customer service and transactional support to employees and managers, ensuring queries are resolved efficiently.
📞

Responding to enquiries

Handling HR enquiries through various channels and escalating issues as necessary to ensure timely resolution.
📊

Maintaining data integrity

Ensuring high levels of data accuracy and integrity within HR systems and documentation.

Key criteria

📚

Undergraduate qualifications

Possession of qualifications in business or human resources.

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📞

Customer service experience

Demonstrated experience in high-volume service environments.

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🗂️

Attention to detail

Proven ability to maintain data accuracy and integrity.

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Meet the team

About the company

View your fit

5 criteria for this job
Undergraduate qualifications
Possession of qualifications in business or human resources.

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Customer service experience
Demonstrated experience in high-volume service environments.

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Attention to detail
Proven ability to maintain data accuracy and integrity.

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Interpersonal skills
Strong written and verbal communication skills for effective collaboration.

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Technical proficiency
Experience using HR systems like Workday or Ascender.

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