The NRMA3 followers37 jobs

Customer Service Representative (Inbound Contact Centre)

JuniorMid levelFull-timeOfficeWollongong NSW 2500, AustraliaPosted 2 months agoVerified 2 months ago
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About the job

As an Inbound Customer Service Representative, you will be the first point of contact for roadside assistance calls, helping people feel safe and supported. This job is all about making a real impact every day while building meaningful skills and growing your career. The team values collaboration and engagement, working together to keep Australia moving forward.

You'll be responsible for

📞

Handling inbound calls

Handle inbound roadside assistance calls calmly, professionally, and accurately.
🗃️

Maintaining data integrity

Maintain accurate records and handle member information confidentially.
🤝

Collaborating with teams

Work with internal teams to deliver timely outcomes.

Key criteria

📞

Customer service experience

Proven experience in customer service roles, enhancing member satisfaction.

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🧠

Critical thinking skills

Demonstrated ability to assess needs and coordinate effective solutions.

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💻

Systems proficiency

Experience navigating multiple systems with strong attention to detail.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Proven experience in customer service roles, enhancing member satisfaction.

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Critical thinking skills
Demonstrated ability to assess needs and coordinate effective solutions.

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Systems proficiency
Experience navigating multiple systems with strong attention to detail.

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Team collaboration
Experience working collaboratively in a remote or hybrid environment.

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Emotional resilience
Ability to maintain composure and positivity under pressure.

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