Teachers Mutual Bank Limited3 jobs

Contact Centre Service Officer

JuniorMid levelFull-timeHybridSydney NSW, AustraliaPeople and cultureOperations consultingCustomer servicePosted 1 month ago
Think you're a good fit?See what the hiring team are looking for

About the job

As a Contact Centre Service Officer at Teachers Mutual Bank Limited, you will be the friendly voice our members hear when they call. Supporting members through their banking journey is crucial, as you respond to various inquiries while delivering exceptional customer service. The team values a hybrid working environment, fostering flexibility and growth, while being driven by a commitment to social responsibility and sustainability.

You'll be responsible for

📞

Responding to inbound calls

Providing empathetic and professional responses to member inquiries over the phone.
🔧

Resolving banking and technical inquiries

Assisting members with general banking questions and troubleshooting online and mobile banking issues.
📈

Promoting products and services

Offering tailored solutions and relevant products to members while achieving KPIs aligned with strategic goals.

Key criteria

📞

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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🗣️

Excellent communication skills

Proven verbal and written communication abilities.

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🧩

Problem-solving mindset

Experience in thinking creatively to resolve issues.

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Meet the team

About the company

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Excellent communication skills
Proven verbal and written communication abilities.

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Problem-solving mindset
Experience in thinking creatively to resolve issues.

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Comfort with technology
Proficiency in learning new systems quickly.

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FSR Tier 2 Accreditation
Possession of or willingness to obtain accreditation.

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