Team Leader Contact Centre
About the job
The Team Lead Contact Centre position at ATCO is all about leading the future of customer experience. This fixed-term job focuses on inspiring and empowering a frontline team to deliver safe, reliable, and customer-focused energy services. The team thrives on fostering a positive environment where customer needs are prioritized, and operational effectiveness is continuously improved.
You'll be responsible for
No responsibilities listed
Key criteria
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Contact Centre leadership experience
Proven experience leading customer service teams in a Contact Centre environment.View
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Continuous improvement mindset
Demonstrated ability to identify patterns and implement practical enhancements.View
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Escalation management skills
Strong capability in handling escalations with professionalism and empathy.View
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