Service Centre Team Leader
About the job
The Service Centre Team Leader position is an exciting opportunity to lead a dynamic team in delivering top-notch customer service and support. This job plays a crucial role in ensuring smooth operations and enhancing the customer experience within the Department of Customer Service. The team thrives on collaboration, innovation, and a commitment to excellence, making it a great fit for those looking to grow their careers in a supportive environment.
You'll be responsible for
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Leading a team
Overseeing a team of Service Centre Analysts to deliver exceptional first-level support and service.📊
Overseeing operations
Managing day-to-day operations, including service request management and performance monitoring.📈
Improving service quality
Using data and customer feedback to continuously enhance service quality standards.Key criteria
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Experience leading a service desk team
Demonstrated experience supervising a service desk in a high-volume environment.View
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Understanding of incident and service management frameworks
Strong knowledge of ITSM systems and service management tools.View
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Ability to analyze performance data
Proven capability to drive service improvements through data analysis.View
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