Defence Housing Australia1 follower7 jobs

Customer Service Centre Consultants & Complex Task Consultants

Mid levelFull-timeHybridTownsville City QLD 4810, AustraliaPosted 4 months agoVerified 12 hours ago
Pending fitX of Y criteria met

About the job

DHA is on the lookout for enthusiastic Customer Service Centre Consultants and Complex Task Consultants to join their dynamic Customer Service Centre Team. This job is all about making a difference in the lives of Australian Defence Force members and their families by providing essential housing services. The team thrives on collaboration and is dedicated to creating a positive workplace culture where everyone can shine.

Meet the team

About the company

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You'll be responsible for

📈

Supporting customer service strategies

Contributing to the development and implementation of strategies that enhance housing and related services for customers.
🤝

Building relationships

Fostering positive relationships with Defence members and other stakeholders to ensure effective service delivery.
🏡

Providing housing advice

Advising customers on eligibility, property care, and lease matters to facilitate their housing needs.

Key criteria

📞

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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📚

Understanding of housing services

Knowledge of housing-related services and processes at DHA.

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🔗

Relationship-building skills

Proven ability to build and maintain positive relationships.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Understanding of housing services
Knowledge of housing-related services and processes at DHA.

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Relationship-building skills
Proven ability to build and maintain positive relationships.

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Security clearance eligibility
Eligibility to complete a Baseline Vetting security clearance.

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Commitment to diversity
Support for an inclusive and diverse workplace culture.

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