Customer Service Centre Consultants & Complex Task Consultants
About the job
DHA is on the lookout for enthusiastic Customer Service Centre Consultants and Complex Task Consultants to join their dynamic Customer Service Centre Team. This job is all about making a difference in the lives of Australian Defence Force members and their families by providing essential housing services. The team thrives on collaboration and is dedicated to creating a positive workplace culture where everyone can shine.
You'll be responsible for
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Supporting customer service strategies
Contributing to the development and implementation of strategies that enhance housing and related services for customers.🤝
Building relationships
Fostering positive relationships with Defence members and other stakeholders to ensure effective service delivery.🏡
Providing housing advice
Advising customers on eligibility, property care, and lease matters to facilitate their housing needs.Key criteria
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Customer service experience
Demonstrated experience in delivering exceptional customer service.View
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Understanding of housing services
Knowledge of housing-related services and processes at DHA.View
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Relationship-building skills
Proven ability to build and maintain positive relationships.View
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