Toll Group6 followers70 jobs

Customer Service Consultant

JuniorMid levelFull-timeHybridBrisbane QLD, AustraliaPosted 4 days agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The Customer Service Centre Consultant job at Toll Group is all about making a difference in the lives of ADF members and government clients. This meaningful opportunity allows you to provide essential support and assistance with relocation enquiries, ensuring a seamless experience for those you serve. The team thrives on collaboration, adaptability, and a shared commitment to delivering exceptional service, all while fostering a friendly and inclusive work environment.

You'll be responsible for

📞

Providing assistance

Offering support to ADF members and Corporate and Government clients with their relocation enquiries and needs via phone, SMS, and email.
🏠

Working remotely

Performing duties remotely in accordance with the roster, ensuring flexibility between home and office work.
🌟

Delivering exceptional service

Striving to create positive and meaningful experiences for members during critical moments.

Key criteria

📞

High-volume call centre experience

1+ years in fast-paced contact centre environments.

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💻

Technical proficiency

Demonstrated ability to navigate complex computer systems.

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🗣️

Exceptional communication skills

Proven clarity and professionalism in customer interactions.

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View more

Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
High-volume call centre experience
1+ years in fast-paced contact centre environments.

View

Technical proficiency
Demonstrated ability to navigate complex computer systems.

View

Exceptional communication skills
Proven clarity and professionalism in customer interactions.

View

Time management skills
Outstanding ability to prioritise tasks effectively.

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Collaborative team player
Experience engaging with colleagues in diverse settings.

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