Defence Housing Australia1 follower7 jobs

Customer Service Centre Consultants & Complex Task Consultants

Mid levelFull-timeHybridAdelaide SA, AustraliaPosted 4 months agoVerified 13 hours ago
Pending fitX of Y criteria met

About the job

DHA is on the lookout for passionate Customer Service Centre Consultants and Complex Task Consultants to join their dynamic team. This job offers an incredible opportunity to make a real impact by providing essential housing services to members of the Australian Defence Force and their families. The team thrives on collaboration, positivity, and a commitment to delivering exceptional service, ensuring that everyone feels valued and supported.

You'll be responsible for

🏠

Providing housing services

Supporting the customer service centre’s strategies for delivering housing and related services to Defence members and their families.
🤝

Building relationships

Developing and maintaining positive relationships with customers and stakeholders to enhance service delivery.
📞

Managing inquiries

Handling customer inquiries and providing accurate information regarding housing services and entitlements.

Key criteria

💼

Customer service experience

Demonstrated experience in delivering exceptional customer service.

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📚

Understanding of housing services

Knowledge of housing-related services and processes relevant to Defence.

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🤝

Relationship-building skills

Proven ability to build and maintain positive relationships.

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Meet the team

About the company

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Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Customer service experience
Demonstrated experience in delivering exceptional customer service.

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Understanding of housing services
Knowledge of housing-related services and processes relevant to Defence.

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Relationship-building skills
Proven ability to build and maintain positive relationships.

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Security clearance eligibility
Eligibility to complete Baseline Vetting security clearance.

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Flexible working options
Experience with flexible work arrangements and work-life balance.

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