Team Lead Customer Service
About the job
This job is about leading the Retail team at The Perth Mint to deliver exceptional customer experiences. The impact of this role is significant, as it ensures every customer interaction reflects excellence and fosters a positive culture. The team thrives on collaboration, continuous improvement, and celebrating diversity.
You'll be responsible for
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Leading the customer service team
Leading, coaching, and supporting a team of customer service professionals to deliver outstanding service.🌟
Driving a customer-focused culture
Driving a positive, customer-focused culture aligned with organisational values.⚙️
Overseeing retail operations
Overseeing daily retail operations, ensuring smooth and efficient service delivery.Key criteria
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Customer service experience
Proven experience in customer service, ideally in retail or hospitality.View
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Leadership experience
Demonstrated leadership or supervisory experience in a team setting.View
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Strong communication skills
Effective communication and interpersonal skills for team and customer interactions.View
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