ASC Pty Ltd38 jobs

Service Desk Team Lead

Mid levelFull-timeHybridCockburn, WA, AustraliaPosted 4 months agoVerified 1 week ago
Pending fitX of Y criteria met

About the job

The WA Service Desk Team Lead at ASC is an exciting opportunity to lead a dedicated team of Service Desk and Desktop Analysts. This job plays a crucial role in ensuring exceptional service delivery while contributing to Australia’s national security. The team thrives on accountability, learning, and providing a great experience, all while working within ITIL practices.

Meet the team

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You'll be responsible for

🌟

Coaching and mentoring

Coaching and mentoring analysts across WA and SA to lift capability, performance, and teamwork.
📊

Overseeing daily workload

Overseeing daily workload, task prioritisation, and service delivery outcomes to ensure efficiency.
🔧

Supporting technical issue resolution

Supporting the resolution of escalated technical issues and promoting strong customer service habits.

Key criteria

🖥️

IT Service Desk experience (3-5 years)

Demonstrated experience in IT Service Desk operations.

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👥

Leadership and mentoring skills

Proven ability to coach and support team members effectively.

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📊

ITIL and ITSM practices knowledge

Experience applying ITIL and ITSM methodologies confidently.

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A meaningful career starts with a match

Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
IT Service Desk experience (3-5 years)
Demonstrated experience in IT Service Desk operations.

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Leadership and mentoring skills
Proven ability to coach and support team members effectively.

View

ITIL and ITSM practices knowledge
Experience applying ITIL and ITSM methodologies confidently.

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Task prioritisation and workload management
Strong capability in managing tasks in a fast-paced environment.

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Collaboration and relationship building
Ability to foster constructive relationships with stakeholders.

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