Service Desk Team Lead
About the job
The WA Service Desk Team Lead at ASC is an exciting opportunity to lead a dedicated team of Service Desk and Desktop Analysts. This job plays a crucial role in ensuring exceptional service delivery while contributing to Australia’s national security. The team thrives on accountability, learning, and providing a great experience, all while working within ITIL practices.
You'll be responsible for
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Coaching and mentoring
Coaching and mentoring analysts across WA and SA to lift capability, performance, and teamwork.📊
Overseeing daily workload
Overseeing daily workload, task prioritisation, and service delivery outcomes to ensure efficiency.🔧
Supporting technical issue resolution
Supporting the resolution of escalated technical issues and promoting strong customer service habits.What we're looking for
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IT Service Desk experience (3-5 years)
Demonstrated experience in IT Service Desk operations.View
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Coaching and mentoring skills
Proven ability to lead and develop team members.View
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Task prioritisation and workload management
Experience managing daily tasks and service delivery outcomes.View
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