NCS Group Australia5 followers127 jobs

Contact Centre Solutions Architect - Contract

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaPosted 2 months agoVerified 2 months ago
Pending fitX of Y criteria met

About the job

As a Contact Centre Solution Architect at NCS Australia, you will play a vital role in bridging complex business challenges with innovative technology solutions. Your expertise will help shape the customer experience transformations for enterprise and government clients, ensuring that every solution meets strategic objectives. Collaboration is key in this environment, as you will work closely with teams to redefine customer interactions and stay ahead of industry trends.

Meet the team

About the company

  • Explore
    • Jobs
    • Companies
    • People
    • Communities
    • Hatch Hotlist 2025
  • Hiring
    • Permanent hires
    • Student placements
  • Resources
    • Blog
    • Community stories
    • Career advice
    • Customer stories
    • Help centre
  • Hatch
    • About
    • Careers
    • Contact
    • Hatch updates
    • Media enquiries
  • © 2026 Hatch
  • Privacy
  • Terms

You'll be responsible for

🎨

Designing customer experience transformations

Leading the architectural vision from the initial discovery phase through to high-level design, ensuring that every solution is scalable, secure, and aligned with the client’s strategic objectives.
🤝

Collaborating with sales and delivery teams

Crafting compelling proposals and technical roadmaps to redefine how brands interact with their customers.
📈

Staying ahead of industry trends

Ensuring NCS remains at the forefront of the Australian CX market by navigating complex stakeholder landscapes and providing technical leadership during implementation.

Key criteria

🛠️

Contact centre solution design experience

Proven experience designing large-scale contact centre solutions.

View

🌐

Cloud platform expertise

Deep knowledge of platforms like AWS Konnect and Microsoft D365.

View

🤖

Conversational AI knowledge

Practical experience implementing AI-driven automation solutions.

View

View more

A meaningful career starts with a match

Apply on NCS Group Australia
You'll apply on an external website
Think you're a good fit?See what the hiring team are looking for

View your fit

5 criteria for this job
Contact centre solution design experience
Proven experience designing large-scale contact centre solutions.

View

Cloud platform expertise
Deep knowledge of platforms like AWS Konnect and Microsoft D365.

View

Conversational AI knowledge
Practical experience implementing AI-driven automation solutions.

View

Exceptional communication skills
Ability to translate technical concepts for C-level stakeholders.

View

Analytical problem-solving skills
Experience navigating legacy systems toward cloud-native modernization.

View

Similar jobs

View all
Optus
Optus
Senior Contact Centre SpecialistNSW · Full-time
Join Optus as a Senior Contact Centre Specialist, where you will deliver advanced technical support and managed services across Cloud Contact Centre platforms for a large government agency. This job is crucial for ensuring stability, reliability, and continuous improvement across mission-critical Contact Centre and UC technologies. The team thrives in a high-pressure, ITIL-aligned environment, fostering collaboration and mentorship among members.
Optus
Optus
Contact Centre Specialist - Network Operations CentreNSW · Full-time
Join Optus as a Contact Centre Specialist in the Network Operations Centre, where you will play a vital role in delivering exceptional managed services and technical support for Cloud Contact Centre technologies. This job is all about ensuring customer satisfaction and stability while working within a mature ITIL environment. The team thrives on collaboration, continuous improvement, and a commitment to providing an outstanding customer experience.
Optus
Optus
Tech Lead - Contact Centre EnablementNSW · Full-time
The Tech Lead - Contact Centre Enablement job at Optus is all about driving successful operations and product development within a dynamic telecommunications environment. This position plays a vital role in delivering complex projects and enhancing the messaging platform, while also collaborating with various stakeholders to ensure alignment with business needs. The team thrives on innovation and embraces a customer-centric approach, making it an exciting opportunity for those looking to make an impact.