NCS Group Australia4 followers127 jobs

Contact Centre Solutions Architect - Contract

Mid levelSeniorFull-timeOfficeSydney NSW, AustraliaPosted 1 month agoVerified 1 month ago
Pending fitX of Y criteria met

About the job

As a Contact Centre Solution Architect at NCS Australia, you will play a vital role in bridging complex business challenges with innovative technology solutions. Your expertise will help shape the customer experience transformations for enterprise and government clients, ensuring that every solution meets strategic objectives. Collaboration is key in this environment, as you will work closely with teams to redefine customer interactions and stay ahead of industry trends.

Meet the team

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You'll be responsible for

🎨

Designing customer experience transformations

Leading the architectural vision from the initial discovery phase through to high-level design, ensuring that every solution is scalable, secure, and aligned with the client’s strategic objectives.
🤝

Collaborating with sales and delivery teams

Crafting compelling proposals and technical roadmaps to redefine how brands interact with their customers.
📈

Staying ahead of industry trends

Ensuring NCS remains at the forefront of the Australian CX market by navigating complex stakeholder landscapes and providing technical leadership during implementation.

Key criteria

🛠️

Contact centre solution design experience

Proven experience designing large-scale contact centre solutions.

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🌐

Cloud platform expertise

Deep knowledge of platforms like AWS Konnect and Microsoft D365.

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🤖

Conversational AI knowledge

Practical experience implementing AI-driven automation solutions.

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5 criteria for this job
Contact centre solution design experience
Proven experience designing large-scale contact centre solutions.

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Cloud platform expertise
Deep knowledge of platforms like AWS Konnect and Microsoft D365.

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Conversational AI knowledge
Practical experience implementing AI-driven automation solutions.

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Exceptional communication skills
Ability to translate technical concepts for C-level stakeholders.

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Analytical problem-solving skills
Experience navigating legacy systems toward cloud-native modernization.

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