About the job
Join Optus as a Contact Centre Specialist, where you will support and develop the core capabilities that power our Contact Centre, voice biometrics, and analytics platforms for Federal Government customers. This opportunity is perfect for someone early in their engineering career who wants exposure to enterprise-grade customer experience technologies. The team values collaboration and growth, providing mentoring and hands-on experience across multiple technologies.
You'll be responsible for
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Triage and resolve incidents
Triage and resolve L1/L2 incidents and service requests across Contact Centre, voice biometrics, and analytics platforms.📝
Assist with campaign setup
Assist senior engineers with campaign setup, routing updates, configuration changes, and documentation.🔍
Perform daily platform health checks
Perform daily platform health checks across Contact Centre, biometrics, and analytics systems.Key criteria
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Australian Citizenship
Full Australian Citizenship required for security clearance.View
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Bachelor’s degree or near completion
Degree in Computer Science, Software Engineering, or related field.View
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Networking fundamentals knowledge
Solid understanding of TCP/IP and Linux or Windows CLI.View
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