Optus6 followers77 jobs

Contact Centre - Technical Support Consultant

JuniorFull-timeOfficeSouth Australia, AustraliaCustomer service and supportTechnical supportIT supportPosted 5 days ago
View your fit0 of 9 criteria met

About the job

Optus is seeking a passionate Technical Support Consultant to join their onsite contact centre. In this dynamic job, you will provide exceptional technical support and connectivity solutions to keep customers connected, working across inbound calls and digital messaging. The team values empathy and efficiency, aiming for first-call resolution and outstanding service while embracing a transformative journey in customer experience.

You'll be responsible for

🔍

Monitoring and troubleshooting

Monitor, troubleshoot, and engage with customers across voice and digital channels, ensuring every interaction is clear and reassuring.
🛠️

Providing advanced technical support

Provide advanced technical support and case management for escalated enquiries across mobile and fixed services with precision and care.
✅

Taking responsibility for resolution

Take full responsibility for end-to-end resolution, working closely with specialist teams to deliver timely, effective solutions.

What we're looking for

📞

Technical support experience

Experience in a technical support role, ideally in telecommunications.

View fit

💬

Customer engagement skills

Proven ability to engage and assist customers effectively.

View fit

📊

Knowledge of telecommunications products

Understanding of mobile, fixed, and data products in the industry.

View fit

View more

Meet the team

About the company

View your fit

0 of 5 criteria met
Technical support experience
Experience in a technical support role, ideally in telecommunications.

View

Customer engagement skills
Proven ability to engage and assist customers effectively.

View

Knowledge of telecommunications products
Understanding of mobile, fixed, and data products in the industry.

View

Adaptability in fast-paced environments
Demonstrated resilience and flexibility in dynamic situations.

View

Curiosity and learning mindset
Ability to quickly absorb new concepts and apply them effectively.

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